Privacy policy

Last updated: 28.12.2025
Name of Website / Business: Vet Nurse Behaviourist

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and share personal data when you:

  • Visit and interact with our website

  • Use our contact form

  • Book and pay for services through our booking system

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The Data We Collect

Personal Data You Provide

When you use our contact form or booking system, we collect personal information you provide, such as:

  • Full name

  • Email address

  • Phone number

  • Postal address (if required for services)

  • Payment details (processed via a third-party payment provider- we do not store full card details)

  • Information about your canine or behaviour concerns (if submitted voluntarily)

Technical and Usage Data

We may automatically collect data when you visit our site, including:

  • IP address

  • Browser type and settings

  • Device information

  • Pages you view

  • How you interact with the site

This may be collected using cookies and similar technologies. See Cookies for more information.

How We Use Your Data

We use your personal data only where it is necessary and lawful to do so. In particular, we use your information to:

  • Respond to enquiries submitted through our contact form

  • Manage bookings and appointments for our services

  • Provide and deliver canine behaviour services

  • Process payments securely through trusted third-party payment providers

  • Send booking confirmations, reminders and service-related communications

  • Maintain and improve our website, services and user experience

  • Keep our website secure and prevent misuse

  • Comply with legal and regulatory obligations

We will only use your personal data for the purposes it was collected for, unless we reasonably consider that another related purpose is compatible with the original purpose and permitted by law.

Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

  • Performance of a contract: to fulfil booking and payment arrangements

  • Consent: where you have agreed to receive marketing or non-essential contact

  • Legitimate interests: to manage, improve and secure our website and services

  • Legal obligation: to comply with applicable law

How We Store and Protect Your Information

We store personal data securely using technical and organisational measures designed to protect against unauthorised access, loss, misuse or alteration.

We retain data only as long as necessary for the purpose it was collected or to comply with legal obligations. If you would like details on retention periods, please contact us.

Sharing Your Data

We may share your information with:

  • Service providers who help us run the website (e.g., booking system host)

  • Payment processors (e.g., Stripe, PayPal)- we never store full card details

  • Legal or regulatory authorities when required by law

We do not sell or rent your personal data to third parties.

Third-Party Services

Third-party services we use (e.g., analytics, payment gateways) may have their own privacy policies and data collection practices. We encourage you to review them.

Examples include:

  • Booking system provider

  • Payment processors

  • Analytics tools

Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Enable basic site functionality

  • Analyse usage patterns

  • Improve user experience

You may manage your cookie preferences via your browser settings.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request erasure of your data (subject to legal obligations)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, contact us at hello@vetnursebehaviourist.com

Complaints

If you are unhappy with how we handle your personal data, you can lodge a complaint with the UK Information Commissioner’s Office (ICO):

ICO Website: https://ico.org.uk
Helpline: 0303 123 1113

Changes to This Policy

We may update this Privacy Policy occasionally to reflect legal or operational changes. The updated version is posted on this page with a revised “Last updated” date.